Refund & Returns Policy

Refunds and Returns Policy

Effective Date: October 25, 2024

Thank you for shopping at Shop A Yaad. We want you to be satisfied with your purchase. If you are not entirely happy with your order, we’re here to help. This Refunds and Returns Policy outlines the conditions and process for returning items purchased from our website https://shopayaad.com. Please read it carefully.

1. Return Conditions To be eligible for a return, the following conditions must be met:

1.1. General Conditions:

• The item must be returned within 30 days of the delivery date.
• The item must be in its original condition, unused, and in its original packaging, including all accessories, manuals, and tags.
• A valid proof of purchase or order number is required.

1.2. Non-Returnable Items:

• Due to hygiene reasons, certain products, such as adult toys, undergarments, and swimwear, customised merchandise, are not eligible for returns unless defective or damaged upon receipt.
• Sale items, gift cards, and digital products are non-returnable.

1.3. Defective or Damaged Items:

• If the product is defective or damaged upon arrival, please contact us within 7 days of receipt, providing photos of the damage or defect. We will replace or refund the item at no additional cost to you.

2. Return Process 2.1. How to Initiate a Return:

• To initiate a return, please email our customer support team at info@shopayaad.com with the following information:
  • Your name
  • Order number
  • Reason for the return
  • Photos of the product (if damaged or defective)
• Our team will review your request and provide instructions for returning the item if it meets our return conditions.

2.2. Shipping Costs for Returns:

• Customer-Initiated Returns: Customers are responsible for paying the shipping costs for returning items that are not defective or damaged.
• Defective or Damaged Items: We will cover the return shipping costs for defective or damaged products.

2.3. Return Address:

• Please send all approved returns to: Shop A Yaad
  Lacovia P.O., St. Elizabeth, Jamaica

3. Refunds 3.1. Refund Process:

• Once we receive your returned item, we will inspect it and notify you of the status of your refund.
• If the return is approved, we will process the refund to your original payment method within 7-10 business days. Processing times may vary depending on your payment provider.

3.2. Partial Refunds:

• Partial refunds may be granted for items that are not in their original condition, are damaged, or have missing parts not due to our error. The refund amount will be determined on a case-by-case basis.

4. Exchanges

• We only replace items if they are defective or damaged. If you need to exchange a defective or damaged item for the same product, please follow the return process outlined above.

5. Sale and Promotional Items

• Only regular priced items may be refunded. Unfortunately, sale items cannot be refunded unless they are defective or damaged.

6. Late or Missing Refunds 6.1. If you haven’t received a refund:

• Check your bank account again.
• Contact your credit card company; it may take some time before your refund is officially posted.
• Contact your bank. There is often some processing time before a refund is posted.
• If you’ve done all of this and still have not received your refund, please contact us at info@shopayaad.com.

7. Customer Support If you have any questions or need further assistance, please do not hesitate to contact our customer support team:

Email: info@shopayaad.com
Address: Lacovia P.O., St. Elizabeth, Jamaica

We are committed to making your shopping experience with Shop A Yaad pleasant and hassle-free. Thank you for choosing us for your shopping needs.